- You may initiate a return within 30 days of receiving your order.
- To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
- Contact Us: Please contact our customer support team to initiate the return process. You can reach us at 1-866-BRAKE-QC or sales@sbsbrakes.ca
- Provide Details: Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the process.
- Return Authorization: Once your return is authorized, you will receive instructions on how and where to send your item. Please follow these instructions carefully to ensure a smooth return. Refunds:
- Upon receiving and inspecting your returned item, we will notify you of the status of your refund. Refunds will be issued to the original payment method used for the purchase.
- Please allow a reasonable processing time for the refund to appear in your account, as this may vary depending on your payment provider.
Customers are responsible for the cost of return shipping. This includes the cost of shipping the item back to us unless the return is due to a product defect or an error on our part. For returns due to product defects or errors, we will provide a prepaid return shipping label.
Exchanges:
If you would like to exchange an item for a different product or size, please contact our customer support team, and they will assist you in arranging the exchange.
Non-Returnable Items:
Certain items, such as customized or personalized products, are non-returnable unless they arrive damaged or defective.
Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at [Contact Information]. We are here to assist you and ensure your satisfaction.
SBS BRAKES INC. values your business, and we are committed to providing exceptional products and service. Thank you for choosing us as your trusted partner for wheel-end and suspension solutions.